After-sales Service
Hiring in Frankfurt am Main, €2000-3000/year. You will be a core member of our customer service team, responsible for handling technical issues and after-sales inquiries encountered by customers during the use of inverters and energy storage battery products. Based on a deep understanding of our products, you will provide timely, professional, and empathetic support to customers while working closely with the internal engineering team to drive the rapid resolution of issues. Requirements: • Respond to customer technical issues and after-sales inquiries in a timely manner via email, phone, and online ticketing systems. • Perform preliminary diagnosis and analysis of inverter and battery system faults, and provide remote troubleshooting guidance. • Coordinate with internal technical teams and engineers to follow up on and close out complex technical issues. • Record and
您将是我们客户服务团队的核心成员，负责处理客户在逆变器与储能电池产品使用过程中遇到的技术问题与售后咨询。您需要在深入了解产品的基础上，为客户提供及时、专业、有温度的支持，同时与内部工程团队紧密协作，推动问题的快速解决。 要求: • 通过邮件、电话及在线工单系统，及时响应客户的技术问题与售后咨询 • 对逆变器、电池系统的故障现象进行初步诊断与分析，提供远程排查指导 • 协调内部技术团队和工程师，推动复杂技术问题的跟进与闭环处理 • 记录并整理客户反馈与故障案例，维护售后知识库与常见问题文档 • 处理产品退换货及保修事宜，协调物流与仓储团队执行相关流程 • 定期向产品与研发团队反馈客户意见，协助推动产品改进 • 参与新产品上市前的售后流程准备与内部培训 福利: • 具有市场竞争力的薪资待遇及绩效奖金 • 系统的入职培训与持续的产品技术培训 • 清晰的职业晋升通道（技术专家 / 团队主管方向） • 友好、多元化的国际化工作环境 • 每年30天带薪年假 • 德国法定社会保险（医疗、养老、失业等全额缴纳）